Refund Policy

Last Updated: July 4, 2025

At daveslhotchicken, we are committed to providing exceptional mobile cooking services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

Service Booking and Payment

When you book our mobile cooking services, payment is required to confirm your reservation. By completing payment, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.

Cancellation and Refund Eligibility

Cancellations Made by Clients

Refund eligibility depends on when the cancellation is made relative to the scheduled service date:

• More than 14 days before service: Full refund minus a 10% administrative processing fee
• 7 to 14 days before service: 50% refund of the total amount paid
• Less than 7 days before service: No refund available
• Same-day cancellations or no-shows: No refund available

Cancellations Made by daveslhotchicken

In the rare event that we must cancel your scheduled service due to unforeseen circumstances, including but not limited to chef illness, emergency situations, or force majeure events, you will receive one of the following options:

• Full refund of all amounts paid
• Rescheduling to an alternative date at no additional charge
• Service credit for future bookings equal to the amount paid

Service Quality Issues

We take pride in delivering premium cooking services. If you are unsatisfied with the quality of service provided, please contact us within 24 hours of service completion at info@daveslhotchicken.com or by phone at +15305827420.

Refund requests based on service quality will be evaluated on a case-by-case basis and may include:

• Investigation of the specific concerns raised
• Review of service delivery records and documentation
• Communication with the assigned chef and service team
• Partial or full refund depending on the nature and validity of the complaint

Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Consultation fees paid separately from service bookings
• Custom menu planning fees already provided
• Special ingredient costs for services already performed
• Services already rendered in full
• Deposits for customized or specialty events where ingredients have been purchased
• Changes in client preferences after service has commenced

Requesting a Refund

How to Submit a Refund Request

To request a refund, please contact us using one of the following methods:

• Email: info@daveslhotchicken.com
• Phone: +15305827420
• WhatsApp: Message us at https://wa.me/15305827420
• Viber: Contact us via viber://chat?number=%2B15305827420

Required Information

When submitting a refund request, please provide:

• Full name and contact information
• Booking confirmation number or receipt
• Date of scheduled or completed service
• Detailed reason for refund request
• Supporting documentation if applicable

Refund Processing

Review Timeline

All refund requests will be reviewed within 5 to 7 business days of receipt. We will contact you via email or phone to inform you of the decision regarding your refund request.

Payment Processing

If your refund request is approved:

• Refunds will be processed to the original payment method used for booking
• Processing time is typically 7 to 14 business days from approval
• The time for funds to appear in your account depends on your financial institution
• You will receive confirmation via email once the refund has been processed

Disputes and Chargebacks

We encourage clients to contact us directly to resolve any payment disputes before initiating chargebacks with their financial institution. Initiating a chargeback without first attempting to resolve the issue with daveslhotchicken may result in:

• Suspension of future service bookings
• Additional administrative fees if the chargeback is found to be unjustified
• Legal action to recover costs associated with fraudulent chargebacks

Modifications to Bookings

If you wish to modify your booking rather than cancel, please contact us as soon as possible. Depending on availability and timing, we may be able to:

• Reschedule your service to a different date
• Adjust the menu or service package
• Change the service location within our operational area

Modifications made within 7 days of the scheduled service date may be subject to additional fees.

Force Majeure

Neither party shall be held liable for failure to perform obligations under this policy due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Government restrictions or regulations
• Public health emergencies
• Severe weather conditions
• Acts of terrorism or war

In such cases, we will work with you to reschedule services or provide a full refund at your preference.

Exceptions and Special Circumstances

We understand that unexpected situations may arise. In cases of documented emergencies such as serious illness, family emergencies, or other extenuating circumstances, we may consider exceptions to this refund policy at our discretion.

Please provide relevant documentation to support any exception requests.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

daveslhotchicken
3401 University Dr
Durham, NC 27707
United States

Phone: +15305827420
Email: info@daveslhotchicken.com
Website: daveslhotchicken.com

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

We recommend reviewing this policy periodically to stay informed of any changes.

Entire Agreement

This Refund Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and daveslhotchicken regarding refunds and cancellations of our services.